POOR SERVICE FROM VODACOM

<p>I used the online option to apply for an upgrade on my Vodacom contract. I requested a combo of Samsung A5 plus Samsung Gear Fit. The website promises next day delivery but it took a week before the package was delivered. Unfortunately the wrong color Gear Fit was included. I phoned Vodacom and was told that both the devices need to be collected and returned before I can apply for a new upgrade. The package was delivered on 3 March but has not been collected for a return yet, 10 days later. I phoned twice to remind Vodacom. 10 DAYS HAS GONE BY. I received such poor and unfriendly service from the call center. After many attempts, I was told to email ********** to request that the package is to be collected. Why did nobody give this advice 10 days earlier? But I am still waiting....</p> <p>I wonder if that combo deal is still available?</p>