Poor service from Vodacom

<p>I recently upgraded my two cell phones. The contracts on both are the same: Uchoose Flexi 200. It indicates it comes with 5GB once off data. I checked the balance on the one phone and sure enough there was 5GB data loaded. So I assumed it should have been the same on the second phone. An update to the firmware came through for both phones. Updated the one with no problem. The second stopped half way through. I checked the airtime and data balances and found that there was no airtime or data left. I checked the data usage on the phone and found it only used +-250MB. Thus I suspected that the 5GB was never loaded for the second phone. I called Vodacom and the agent confirmed that this was the case. He gave a reference number and said it will be escalated to their Technical department, who will investigate and add the data. He said the process would take 5 to 7 working days. Now my Question is, why should I wait 5 to 7 working days for a mistake Vodacom made to get my airtime and data back. What am I suppose to do without data and airtime for that time? Also once out of bundle it takes from your airtime at R2/MB. This is rather expensive and I had about R120+ of airtime left on the phone. If they compensate for the data I will still loose on all the airtime lost.</p>