Poor service from vodacom

Very bad service I received from vodacom. I had Fibre with vodacom almost 2 years ago. I received a call last year August where the consultant Tasneem asks me if I am interested in renewing the contract, After hearing the costs I confirm with the advisor that I am no longer interest in the service she confirms it's noted. Months later I receive a call to say I'm in arrears they confirm they will log a ticket with whom so ever.

It's more then a year and this is still not sorted and the arrears also increased .

They can't provide me with a service usage since my last payment

This service is pathetic and I would never ever utilize them ever again.