Poor service from Vodacom

<p>Vodacom is the worst network provider around. I was upgraded from smart L+ to red classic beginning of July. I have been calling, requesting call backs, spoke to Vodacom consultants so that I can be migrated back to my original subscription instead of the red classic. Up until now I have not received any assistance. I never authorized an upgrade and when I wanted to migrate back I am told there is a penalty fee of approximately R1700 on Sunday when (30 July 2017) I ended up walking into a vodacom shop and requesting the change because I did not want another month of HELL with red classic so i asked to be migrated back to smart L+. I was charged Approximately R2000 to migrate back to a package I never requested to change. Vodacom has never given me any call backs and I am a very unhappy and disgruntled customer. If I had a choice I would cancel my contract with vodacom and move to another network. Unfortunately I am stuck until my contract expires. Worst is that to my understanding one gets upgraded and is also given a device during the upgrade. All of which never happened in my case. I honestly would not encourage any of my family and friends to subscribe to vodacom. I have not had a good expereience whatsoever. Amazingly when I was on pre-paid I never used more than 1500 MB but since being on cntract I find that I go through 2 GB before the month ends. I have had my phone check at Vodacom shops to ensure that data is not being consumed by background apps, I mean I have done the works but I still seem to get throguh data more than I ever did when I was on pre-paid. </p> <p> </p> <p>I am counting the days for when my contract ends so i can change to another provider.</p>