POOR SERVICE FROM VODACOM 111

<p>I called into 111 three times , I cannot imagine the level of unprofessionalism from their agents and supervisors. Only one time I called in spoke to a gentleman who was actually professional and he actually figured out my problem due to actually listening and using his resources . You call in and state your query clearly the agents just off ramp I have no idea which problem they helping me with. One supervisor does not even know the measuring unit for data it's like they fired their real staff and replaced them without training new ones. One even went to the extend of telling me he was only there 3 months and he is running out of answers for me. STAND UP FROM YOUR STATION ASK YOUR SUPERVISOR . MY GOODNESS. And I'm telling this supervisor I was told my airtime will be refunded within 24 hour and it's passed , he even goes to an extended of telling me Vodacom is a big company.when I want help with my airtime , I don't care how big or small Vodacom is. They can't solve a query for R15 airtime . 2 agents say it was billed on the Internet and 1 says I bought data. Are they using different systems? Call into MTN, their agents you can actually tolerate talking to even when you angry. I been waiting for agents to call me back from Vodacom since my first call , even supervisors lie they will call back,when they don't know how to solve the query ,they say they will call you back. ******* service from 111.</p>