Poor Service from Vodacom

<p>I moved overseas and contacted Vodacom in February 2016 to cancel my contract. I received an e-mail from Vodacom customer care on 4 February from a Cashandra Grosch (ref 008U-UZKC) confirming the number will be converted to prepaid on 29 February 2016. </p> <p> </p> <p>On 1 March 2016 another debit of 348.59 was processed on my account for my subscription. I then contacted Vodacom again via telephone and spoke to a person named Mosiwa, who again confirmed the account was changed to a prepaid on 29 Feb and that the payment on 1 March was for January 2016. They confirmed at that point that the final debit order for the Feb 2016 billing period will be processed at end of March 2016. </p> <p> </p> <p>On 1 April what should have been the final debit order of 348.59 was processed, but there were 2 more debit orders processed on 3 May and 1 June, both for 348.59. Please explain the following:</p> <p>1) Why was contract not converted to prepaid as confirmed by Vodacom employees?</p> <p>2) How and when refund will be made for the 2 additional payments and for the bank transaction charges of R8 for each of these payments?</p> <p>3) Can it be finally confirmed that the number has been converted to prepaid?</p> <p> </p> <p>Please contact me via e-mail to resolve the matter urgently.</p>