jM
jane M
1 reviews | Active since Nov 2013
03 Sept 2019, 20:12
Poor service from Vodacom
I have had a headache with Vodacom for the past 5 months and I am starting to loose my patience...1st they failed to migrate my number appropriately from personal account to business account..when they finally got it under wraps, they are Billing me twice for the same number. I get billed from my personal bank account and from my business bank account...I have reported the matter and even escalated it to head office without any assistance. I am so p..ed off. I plan going the legal route..and reporting them to ombudsman...I can not deal with this..
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Replies (2)
Vodacom's replyOfficial
04 Sept 2019, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Sept 2019, 14:23Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. As per our discussion, you have confirmed that there is a team thats busy dealing with your query. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2019, 14:23
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. As per our discussion, you have confirmed that there is a team thats busy dealing with your query. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team