POOR SERVICE FROM VODACOM

I am disgusted with the poor service I have received from Vodacom in the last 3 week.

On 10 June 2020 my account was suspended due to an arrears amount on my account. Understandable as I couldn't keep the account up to date due to the lockdown. When speaking to a consultants (portia) at the collections department she advised me that an outstanding amount of R1955.11 needs to be paid before the suspension will be lifted. I went to the Vodashop at the Eastrand Mall to make payment which will reflect within 15 minutes if made there but the consultant at the Vodashop told me that the information I had was wrong and only have to pay R1125.19 which I paid. By 17:00 the account was still suspended and I called the collections department again. The consultant Kevin advised that we paid less than what we were supposed to pay as the consultant at the Vodashop was wrong, nevertheless he lifted the suspension and a payment arrangement was made to pay the R830.00 balance at the end of the month with my latest Invoice. On the 15th June 2020 around 08:00 a consultant from the collections department contacted me as confirmed the payment arrangement. At 09:00 the account was suspended again due to an arrears amount on the account. I have spoken to 2 different consultants and none of them could see a payment arrangement on the system. I paid the outstanding R830.00 on th 16th June 2020 and the suspension was lifted on the 17th June 2020 due to the public Holiday. The full arrears amount was now paid and there wasn't any amounts outstanding on the account.

Since then the account was suspended on the following days for no reason: 19 June 2020 24 June 2020 25 June 2020 29 June 2020 01 July 2020

Every time when I spoke to a consultant they didn't know why the system was suspending the account as there wasn't any amounts outstanding. I have spoken to **** and Dean(Supervisor) on the 24th June 2020 who said he will investigate and call me back and I am still waiting for his call. I have spoken to Markus on the 29th June 2020 In recovery who promised me that the line wont be suspended as he has made sure that the problem has been rectified.

My query was escalated to a Solutions Expert Ref No *** on the 25th June 2020 and again today Ref No *** and I am still waiting for someone to call me back with feedback.

I have rated all the services at a zero level after my and even the consultant who called to find out why I rated them so poorly wasn't bothered.

I am highly disgusted with the service I have received considering I've had this contract for 22 years.