Poor service from upgrades callcentre

<p>Hi.</p> <p> </p> <p>Its been 2 weeks trying to upgrade in existing contract with Vodacom. I spoke to Kingsley last Friday at Vodacom upgrades, who confirmed everything. I asked if stock was available for the P9 Huawei, he said yes. Tuesday Vodacom confirmations calls me to verify (which i did), and was told that the phone will be delivered on Wednesday.</p> <p>I waited and no delivery (Wednesday), I called Vodacom upgrades this morning and spoke to Moeder, who promised to call me back - she never did. I called the upgrades this evening and was told that there is no stock of the phone.</p> <p> </p> <p>How is it possible that I'm told that there is stock, and then no one contacts me to tell me otherwise. The call centre agents **** to me on stock, and also delivery date.</p> <p> </p> <p>The staff are of no help, last Thursday while I was voicing my dissatisfaction to another agent in the upgrades department, she arrogantly asks me if I want her to sort my problem out or not and cuts my call.</p> <p> </p> <p>For all this grief, I could have just walked into a Vodacom store and done my upgrade, then to receive bad, &tempremental service from staff who lie to me.</p> <p> </p> <p>Mr Naidoo</p> <p> ********** 883</p>