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Philip M
1 reviews | Active since Jun 2012
11 May 2020, 15:13
Poor service from upgrade department
I upgraded online last week. I have received a SMS to say my order will be delivered within 72 hours. My order has not arrived, nor any contact from the couriers. Im now back at work and want to change the delivery address. I have called numerous numbers and every time I must hold then the line cut. If I dont get my order tomorrow please cancel everything.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 May 2020, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2020, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Philip M's updateReviewer Update
12 May 2020, 11:52Hi, I have not received any calls or SMS's from the courier company. Was my delivery address and contact number updated with the courier service called Ram?
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Philip M's update12 May 2020, 11:52
Reviewer Update
Hi, I have not received any calls or SMS's from the courier company. Was my delivery address and contact number updated with the courier service called Ram?
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Philip M's updateReviewer Update
12 May 2020, 14:24Hi,
Somebody from Vodacom called me yesterday, took my work address and mobile number, he said my package is still in Cape Town and can still be delivered. I just checked my tracking number and my package is in the hub in Midrand. What the hell is going on?
Somebody from Vodacom called me yesterday, took my work address and mobile number, he said my package is still in Cape Town and can still be delivered. I just checked my tracking number and my package is in the hub in Midrand. What the hell is going on?
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Philip M's update12 May 2020, 14:24
Reviewer Update
Hi,
Somebody from Vodacom called me yesterday, took my work address and mobile number, he said my package is still in Cape Town and can still be delivered. I just checked my tracking number and my package is in the hub in Midrand. What the hell is going on?
Somebody from Vodacom called me yesterday, took my work address and mobile number, he said my package is still in Cape Town and can still be delivered. I just checked my tracking number and my package is in the hub in Midrand. What the hell is going on?
Vodacom's replyOfficial
13 May 2020, 13:31Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 May 2020, 13:31
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team