Poor Service From The Vodacom Store ( Sandton City Mandella Square)

<p>I had app**** for a cellphone contract(Galaxy s7 edge + galaxy tab 3 lite with flexi 200 ) at sandton city vodacom store(near Mandella square) on 3rd August 2016, On 5th I got a confirmation from the store that the contract is approved an I collected the phone and tablet on the same day.</p> <p>As I wouldn't like to have so many numbers with me so I requested for a number porting from cellc to vodacom on the very same day. On 6th of august I got call from the agent who helped me with the contract asking whether I got a confirmation message regarding the sim swap or not, I checked immediately with cellc regarding the porting and they advised that they have already released the number now the request is with vodacom to complete the process.</p> <p>On 8th of August I again went to store to confirm the numer porting but this time with a confirmation SMS from Vodacom that the umber porting will be done on 08/08/2016, but due to some reason that didn't happen the same day and when I spoke to the number porting department they advised to visit the store to resolve this issue.</p> <p>On 9th of August I again went to the store to check what's wrong with my number porting , this time I spoke to the manager directly and another lady helped me with the number porting. They even took the sim contract sim sim that I collected on the very first day and gave me another one. Finally the number porting was successfully done but without the contract as I didn't get the felxi 200 airtime in the sim.</p> <p>On 11th August I visited the store I gain and asked the agent about the problem. This time I got a rude reply from the agent that they couldn't activate my contract and the system says not qualified. When I started asking question about I was told in a rude voice that if they couldn't activate the contract then I might have to return the phone.On the same I received two calls , one about the status update and another regarding sim card number confirmation.</p> <p>Finally this morning they confirmed from the store that I have to return all the accessories as they couldn't activate the contract.</p> <p>Please treat this email as a complaint regarding the I issue I have with my contract application , I have even called the contract department but they as your vodacom number is a prepaaid one(Thanks to s****ed vodacom agents) so we cannot log your complaint and they suggested me this email address.</p> <p>By the grace of vodacom agents I wasted my valuable time , airtime and I ported out from cellc to vodacom. I was on cellc special international calling plan with which you can make cheap calls to overseas, now the porting has been done and i won't get the same plan if I port back to cellc.</p> <p>Thank you much for all the above help and hospitality that I got from vodacom.</p> <p>After all this I just can say it's not the agent , it's the vodacom(#SABiggestTelecomNetwork) treating their customer like this.</p> <p>I will definitely go to the store tomorrow to return all the stuffs and to thank for the five star service the vodaocm is providing.</p> <p>I won't believe the vodacom will take necessary action, But just in case if they want to look into the matter then please find the details below for reference ,</p> <p>Email : ********** />Cell Phone number : ********** 937</p>