POOR SERVICE FROM THE VODACOM REPAIR CENTRE

I am so appalled with the service i have received from the Tygervally Vodacom repair center. I took in my phone for repairs and it was insured with vodacom. That process went smoothly and the insurance claim was processed within 3 days after i had sent in my phone. I have been waiting for 3 weeks....... 3 weeks for a replacement phone and im losing my mind. Firstly the consultant in the store (Cleo) did even know what i was talking about when i called to follow up, she told me my phone was being repaired and that i had to wait. I had to brief her with what was going on which i would assume she knew after giving her my reference number to check the system. I have been going back and forth trying to find out where this phone is and no one in the store seems to know how to track it, i am not being given any turn around times. I have been calling timelessly and no one even bothers to give me feedback. This is by far the WORST service i have received. I have also been told to follow up with various divisions of Vodacom to track this phone and to gather feedback for myself. Is this how Vodacom treats their customers???? I am disgusted and have no words for this torture that i have gone through for three weeks. I can not wait to receive this phone so i can cancel my insurance and port to another network who at least will be client orientated!