Poor service from the Vodacom eService Team - 1

Day1: Below is the list of members of the eService team that has failed to assist me and have stopped contacting me.

Contact log; Yaseen Ismail: eService Team - 04 Aug Nolungile Vilakazi : eService Team - 04 Aug Raquel Boyd : eService Team - 05 Aug Nick Rusere : eService Team - 09 Aug Mawaka Ngudle : eService Team - 09 Aug (via telephone) Patricia Gqomfa : Manager eService - 09 Aug (via telephone) Mawaka Ngudle : eService Team - 13 Aug (via telephone) Mawaka Ngudle : eService Team - 18 Aug (via telephone) Unknown consultant: Accounts team - 19 Aug (via telephone) Mawaka Ngudle : eService Team - 20 Aug (via telephone) Correen Mthimunye: eService Team - 03 Sep (via telephone) Mogammad Samuels: eService Team - 25 Sep (via telephone) Mogammad Samuels: eService Team - 5 Oct (via telephone) Mogammad Samuels: eService Team - 8 Oct (via telephone)

My upgrade was incorrectly done by a consultant in May 2020. Since May I have been trying to cancel the incorrect upgrades (there were 2 done instead of 1) and credit my account for all the incorrect premiums that are being charged. In August, I was finally referred to the Vodacom eService team. The service received from this team has been so poor. - My 1st contract was eventually reinstated back to the old plan - the 2nd contract which was to be terminated (24month over) is STILL active - the 2nd contract is still incurring a monthly premium - some of the incorrect premiums were credited, but not all (I am still showing an arrear amount on my account even though I have made all my monthly payments.

The last person I dealt with was Mogammed Samuels who I spoke to last on 8 Oct. He promised to call me back with feedback on my issue. He did not, and all my attempts to contact him have failed.

Patricia Gqomfa, who I was told was a manager, told me herself in August that she will personally ensure my query is sorted. But she too has also failed.

I have been with Vodacom for over 15years, and it is disappointing that this is how loyal customers are treated. Once this issue is settled, I will be forced to move to another network in the hope for better customer service.