Poor service from the Call Centre & Communication failure

I had a contract with Vodacom and in Nov'21 the number was inactive and called their offices for clarity. Spoke to a lady who could not exactly tell the reason why it's inactive and then I asked for the balance outstanding and was told of about R900+ arrears. About SIM swap she said I cannot be able on inactive number. In closing I agreed to pay the arrears and to buy a new Vodacom number to use on the phone.

I kept getting statements that I am owing and I sent out about 3 e-mails asking as I am no longer using the number, then later called spoke to a guy to understand who decided to activate the number & why in arrears while I've been paying? No concrete answer was provided & no e-mail responses.

In March'22 I got the statement that I owe about R2900+ that my account will be handed over to legal, called spoke to a lady spent about 45min trying to explain & asked if they can listen to the previous conversations as 'the calls are recorded'. She said that: 1)the number is now active. 2) The contract was reinstated extended as a top up contract ending around 2025(if not mistaken)then my question was who asked for that top up and signed for it??? and told her that I wont pay a cent until all this is sorted. I got two calls from Vodacom Call-Centre & asked them to phone @13h00 as was in a meeting but they didn't phone back

08th July'22 I got a call from MBD Attorneys that my account has been handed over. So I was under the impression the after settling the account in Mach'22 my contract will end, Vodacom will share a clear feedback on the contract extension and will share the recordings confirming that I committed to that.