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Joanne S

1 reviews | Active since Oct 2011

15 Feb 2017, 09:37

Poor service from the call center and solutions department

<p>I contacted Vodacom on the 25th of January reguarding a problem I was having with my new contract number. People who are on Telkom Mobile network cannot get through to my number, it says my number doesn't exist when they call me. I have now followed up three times and every time Vodacom just say they are working on it and cannot give me an indication of when the problem will be resolved, without even putting me through to speak to someone who is working on the problem. I am losing business with clients on that network being unable to contact me. Please help!!!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 11:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team