Poor Service from THANDI at Vodacom Shop fourways mall

Good day

My name is Doris, 'm not happy with the service I got from VodaShop in fourways mall.

I went to Vodacom Shop in Fourways mall on the 13 March 2023 to apply for 25Mbps Home internet 5G for R699 with ZTE MC801A1 5G device, the consultant (THANDI) who was assisting me said i don't quality for the 25Mbps Home internet 5G, But only qualifying for 30Mbps Home Internet with Alcatel HH72v LTE which is also R699.

I asked why i don't qualify for 25Mbps Home internet 5G since is the same amount, she said the system shows that i only qualify for 10Mbps, 20Mbps and 30Mbps with Alcatel HH72v LTE device.

I got surprised because is the same amount of what i want, but she kept saying I qualify for 30Mbps Home Internet with Alcatel HH72v LTE, and that is not what I want but what she want. I then left the store without the sim card and the device. I called vodacom the very same day to confirm if really i don't qualify for 25Mbps with ZTE Router and they said i do qualify for anything not more than R700. I went back to the agent to cancel the process immediately because she **** that i did not qualify for the 25Mbps Home internet 5G and she refused to cancel.

I went to VodaShop Mall of Africa, the agents were so helpful, unfortunately they didn't have stock for ZTE MC801A1 5G but advised to contact Vodaworld to check if they have stock for ZTE Router. Vodaworld had stock and i went on the 14th March 2023 for the package that she said I don't qualify for, and it was approved same day.

On the 16 March 2023 my account was debited R845.01, I called customer care they said i need to go to VodaShop Fourways Mall and ask the agent to cancel the contract that i asked her to cancel on the 13 March 2023 but she said she cannot cancel because thengile'thengile, meaning ( signed signed). I was supposed because i did not take the device nor the sim card on the 13 March 2023 when i leave the store.

I asked for the manager to resolve the issue but it didn't help. The manager(RHOMAN) was so rude and said he knows about the insident but there's nothing he can do, I must call vodacom myself.

I again called customer care on the 16th March 2023, they contacted them and the agent and the manager **** and said the reason I want to cancel the contract is because I don't want to pay for the activation fee which is a lie because i paid activation fee in vodaworld for the package i want, not what the consultant wanted me to sign for.

On the 3rd April 2023, my bill went to R4073.73. I called vodacom customer care again asking about the bill. I was told to go to Vodashop in fourways again to cancel the same order i asked the agent on the 13th March 2023 to cancel.

I went to the store again on 30 March 2023 and the agent that was assisting walked out of the store after seeing me walking in, i went to the one of the agent in duty and explain the same story to him "Matthews" he was so helpful, unfortunately there was nothing he can do because "THANDI" was supposed to cancel the order same day, dated 13 March 2023 after i asked her to stop the process of completing order.

The issue is not resolved and now my account is in areas and affecting my credit score.