POOR SERVICE FROM ONLINE SALES DEPARTMENT - DELAYS AND INCORRECT INFORMATION

I made an application for a laptop on my contract. I am not getting the assistance I needed. From being told they Online Sales is unable to get hold of me (where I did not have a single missed call), to sorry @Skynet have not collected your order from us for delivery yet. I asked if I can collect from Vodacom, but they declined. The "waybill number" Vodacom provided is also not recognized with SkyNet. I am not being assisted.