Poor service from manager

<p>On 10 May 2016 I went to upgrade my contract on number ***. I did the upgrade phone with gear classic watch. I was told the watch would be there the following day by Winnie who helped me. When I phoned on 12 May I was told the watch had not arrived. I should wait until 18 May. Isaid I was not happy and I then phoned the customer care line where I was told by Nokuthula that they cannot handle queries from any store(this cannot be right either) I should phone the store manager. There is spoke to Vunicia who said she is the manager she could not help either. We are at 19 May and still no watch. I want to know what is happening.</p>