SG
Shihaam G

1 reviews | Active since May 2016

03 Apr 2017, 15:24

Poor Service from legal department

<p>I had an outstanding amount due and paid it on the 13/03/2017, was told to wait 5 days to have my line re-activated, i waited and nothing. On the 31/03/2017 I spoke to Robert who advised the line should have been active on the 28th but to give it 3-4 hours it will be active during course of the day. On the 3/04/2017 still nothing. Called @ 8:30 am again and as first placed on hold for 14 minutes listening to music, finally spoke to Sebego and he confirmed line would be active in 2-3 hours . Its now 3:08 pm and still nothing . I have paid and absolutely no service received</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team