CB
Carmen B

1 reviews | Active since Feb 2017

11 Apr 2017, 13:56

Poor Service from Legal Department

<p>I have received the most frustrating service from the Vodacom legal department! On trying to sort out an account they have dropped the phone in my ear on five occasions, and phoning back again only to have it dropped in my ear again. Today alone they have dropped it three times in my ear. They are truly one of the most unsympathetic and uncompassionate companies I had to deal. It leaves a distaste in my mouth. I see now Vodacom's true values: as long as there is more clients we don't care about existing ones.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2017, 13:38
Official

Dear Carmen,

The contact number is incorrect and I will email you.

Regards,

Cassandra