Poor service from cancellations and billing

I'm trying to cancel my contract and get a detailed quote that gives a breakdown on the cancellation amount with no success, i have been on the phoned between the cancellations department and billing department with no success. everyone passed the bucket, its ridiculous that i always have to give a review on hello peter just to get some service out of Vodacom, your staff is absolutely useless and lazy, are they even trained properly? i get interrogated why i want to cancel my contract and pressured to upgrade but when it comes to a basic enquiry its an absolute mission. give me a quotation breakdown!! i want to get rid of you guys and port my number to another network