dR
daryl R
1 reviews | Active since Jun 2013
07 Sept 2023, 16:31
Poor Service from call centres. Can someone please help.
I am appalled by Vodacom's service. It has gone down the drain. I have been a loyal customer for more than 20 years with multiple contracts. I have repeatedly tried to cancel a contract and get a refund. Each time they say they need to listen to the original call that I made to verify that I cancelled in time. Each time they do not call me back and I have to phone back and explain the entire story again. It is so frustrating. I am not sure who is in charge of Customer Service at Vodacom but its pathetic. Can someone please take responsibility here.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Sept 2023, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2023, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
dR
daryl R's updateReviewer Update
11 Sept 2023, 17:32Hello, I was in a meeting today when you tried to phone. As discussed i was unable to get the help required from 082135. Is there a number i can call you on? Or can we make a specific time to call? Please assist.
dR
daryl R's update11 Sept 2023, 17:32
Reviewer Update
Hello, I was in a meeting today when you tried to phone. As discussed i was unable to get the help required from 082135. Is there a number i can call you on? Or can we make a specific time to call? Please assist.