Poor service from call centre agents

Good day,

Please note that I am terminating all three contracts with immediate effect as I am not satisfied with your call Centre agents who have Been giving me different explanations regarding a contract that required cancelation. I have also ordered a I-Phone 7 on an upgrade and to date the phone hasn’t arrived. I ordered the phone on the 18th December 2019. Since then I made contact with retentions and after sales to swop the iPhone from one contract to the other one as both contracts Were due for upgrades in December 2019. I spoke to Lefa Maleka, Mthusi Sapele and Mzi Sibanda who had an attitude when I requested to speak to a manager as I had to repeat Myself on all the calls made to cancel one of my contracts which were no longer in use. To date I haven't received a call to resolve my issue. If anyone cares about your business then please call me as I’m cancelling the three contracts with immediate effect, I requested to cancel contract *** as this number hasn’t been used for the past 6 months, the airtime hasn’t been used and the data. I requested for the iPhone to be linked to ***, to date there is no iPhone 7. Please furnish me with all the calls made to the contact centre and the discussions had with your agents, as I have been advised differently on all Calls.

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