Poor service from call centre

So slowly I am loosing my patients with Vodacom's useless services, and ripping people off with their contracts.<br> So I decided to start closing contracts with Vodacom. This morning I tried to call customer care to cancel onother one of my contracts, first I was put on hold for 8min and then disconnected, then I called again. After 5 min on hold my call was answered but was imediately put through to another department and got disconnected again. I must admit for the 20 years I have been with Vodacom, I did come accross some Vodacom employees that does try their best to assist, but unfortuanately those has become less and less. What are Vodacom doing to try and keep customers, or Have you made enough money so you don't care how many customers you loose?