Poor service/ *****elent account

An account were opened under my name via Vodacom, without me requesting an account. I have been trying for almost two months now to get this sorted out. Every day I receive calls regarding my account that is in arrears, my account keeps on being suspended. I am due for an upgrade since October, but are not allowed to upgrade according to Vodacom because of the "arrear" account. I have been trying to contact the forensics' department, on numbers ********** / ********** / ********** 631. This numbers were provided by Vodacom customer care, but no luck. I have sent an Avadavat to the forensics department on 13/09/2017. I have not received any feedback. I am done with Vodacom, and will never do any business with them again. This is the worst service I have ever received from a service provider.