1 reviews | Active since Jan 2015
Poor Service for Vodacom Fibre
I have been having problems with my Vodacom Fibre for so long now. i have made a service request last week already and phoned the support wednesday evening when i got home only to re open the ticket again.
I am having Slow and unstable Fibre for the last 2 weeks. on peak hours my line is useless, i get better connection using my phone. now i pay for 20mbps line but im not getting any of the speed. now i have had the below problems 2nd May 2019 - Packet loss on my line where i cant stream anything above 360p. ( which doesn't make sense as i am paying R900 for a 20mbps FIBRE line)
20th May 2019 - Line keep on dropping , this carried on for a week before i started nagging the call centre to get it fixed. ( yet again why am Paying that price for FIBRE speed line that is suppose to be stable)
20th-23rd June 2019 - logging a service request that the line keeps on dropping. ( still haven't heard anything from Vodacom regarding this problem. 24th-25th June 2019 - Having HIGH Packet loss , struggling to open Web pages , cant stream , takes 5 min to open Youtube even and not even loading the thumbles.
now till to day i have had no work done to get my line fixed , i haven't even been contacted by vodacom fibre regarding my issue. thankfully i have heard that a new service provider have gone live and our area maybe Vodacom fibre would like some of the customers to leave rather than fix the Fibre line and speeds ,
Barend Weideman ***
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Am i going to get any feedback ? received my service nr again yesterday , does that mean the Query has been reset ?
anything right now will be something , PLEASE !!!!! SORT THIS OUT
Am i going to get any feedback ? received my service nr again yesterday , does that mean the Query has been reset ?
anything right now will be something , PLEASE !!!!! SORT THIS OUT
i am sitting now at 19:49 with a 25.34% Packet Loss and my line strength is at 37%.
Its been more than 3 weeks now and no one is letting me know what is wrong. Please get Billing to contact me to cancel this Useless Service and i will be Spreading the word that Vodacom Fibre is not the way to go.
i am sitting now at 19:49 with a 25.34% Packet Loss and my line strength is at 37%.
Its been more than 3 weeks now and no one is letting me know what is wrong. Please get Billing to contact me to cancel this Useless Service and i will be Spreading the word that Vodacom Fibre is not the way to go.