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Ndaba Q
1 reviews | Active since Sept 2013
30 Mar 2020, 10:41
Poor service for the poor in rural Transkei
We have had this mobile technology for the last 28 years or so and yet all these mobile networks that each boast to be the best in their field fail to cover the entire Republic and especially rural areas where such services are not a luxury but a need for their survival. A village situated at -31.897941, 27.728426 and commonly referred to as Emahodini on Google Maps is without network. How that is possible? I don't know, because I see some cellphone masts not so far from there.
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Replies (4)
Vodacom's replyOfficial
30 Mar 2020, 16:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2020, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ndaba Q's updateReviewer Update
31 Mar 2020, 15:27Wow! I'm truly impressed by the speedy response of Vodacom to my concern and my community's pain of lack of network for those that reside in our village. Their network technicians have been in contact and assurances gicen that the matter will be attended to to improve network coverage. I'll be anxiously waiting for such improvement.
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Ndaba Q's update31 Mar 2020, 15:27
Reviewer Update
Wow! I'm truly impressed by the speedy response of Vodacom to my concern and my community's pain of lack of network for those that reside in our village. Their network technicians have been in contact and assurances gicen that the matter will be attended to to improve network coverage. I'll be anxiously waiting for such improvement.
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Ndaba Q's updateReviewer Update
31 Mar 2020, 15:27Thabk you so much
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Ndaba Q's update31 Mar 2020, 15:27
Reviewer Update
Thabk you so much
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Ndaba Q's updateReviewer Update
31 Oct 2022, 13:54It is now 2022 and still no further action has taken place since our last communication in 2020. May I please get some feedback regarding the original complaint.
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Ndaba Q's update31 Oct 2022, 13:54
Reviewer Update
It is now 2022 and still no further action has taken place since our last communication in 2020. May I please get some feedback regarding the original complaint.