Poor service for shareholders on Vodacoms YeboYethu BEE share scheme

The treatment we have gotten from the Yebo Yethu registration process has been awful. We supp**** all the required documentation even FICA documents that even banks will allow. But not Vodacom, we went extra length to submit the required documents. After all that long process documents get lost, they want us to resubmit, how can we resubmit if they have them on email. When we follow up through the call center we get unsatisfactory answers. This is unacceptable when they took our money it was not this frustrating, when we want it back we have to beg. Bad Bad Bad process