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Silent M

1 reviews | Active since Dec 2019

02 Nov 2020, 11:29

Poor Service for relocation

We have logged a relocation request on the 12th October and never received any feedback. We understand that the actual installation can take up to 30 days from the date you send the request , but at least by now they should have already proceed with the admin work and provided us with feedback. Everytime we phone no one understands what's going on it's always "I will escalate " response. This is really pathetic for such a big company like vodacom. Our service request is SR***. I spoke to so many people that I cannot even remember their names and I spoke to their manager a lady called Xoli and still no luck

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Replies (3)
Vodacom
Vodacom's reply02 Nov 2020, 12:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

SM
Silent M's update03 Nov 2020, 17:40
Reviewer Update
Believe it or not still no feedback from the vodacom technical support team looks like all our phone calls are just falling into dead ears. The online vodacom team got in touch to acknowledge the complaint but still no one from the technical support in charge of relocation got in touch with us after so many promises that someone would get in touch with us to finally give us feedback and give us our new package option. In a time like this where people have to work from home how can you just decide to let us down this way? this is really ridiculous
Vodacom
Vodacom's reply17 Nov 2020, 07:28
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our Fibre support team for further assistance. Based on the feedback provided, Fibre is not ready in your new area. Should you require further assistance, kindly contact our Fibre support team on ***(free call from Vodacom sim) or email ***. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,