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DK
Dale K

1 reviews | Active since Oct 2018

03 Jun 2020, 11:14

Poor service for porting

I have been trying to port my prepaid phone number to VodaCom for the last month already. I even went to the Vodacom store in Waterstone Village and I still haven’t been successful. I need the number ported so I can take out a contract with Vodacom and also use my prepaid number as my contract number. Please help or else I’m going to a different service provider.

0
Replies (3)
Vodacom
Vodacom's reply03 Jun 2020, 11:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Jun 2020, 11:01
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. As per our chat, you confirmed that your query is resolved. 

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

DK
Dale K's update07 Jun 2020, 14:04
Reviewer Update
Thanks Vodacom. It’s finally sorted. Thanks for the follow ups!