Poor service for new contracts

<p>We are extremely upset with Vodacom.<br />My mother took out a new contract at Vodacom (her first contract with them) on the 5th of May.<br />She is supposed to get 800 minutes, unlimited sms's and data with this contract, it is now the 22nd of May already and nothing has been loaded onto her sim/phone.<br />We have been to Vodacom 4 times now already, the last time (Friday the 19th) we get told there is a back log of 360 something clients and they can not tell us when the minutes, sms's and data will be loaded.<br />The debit order for this month has already gone off, but we have received no service from Vodacom.<br />I truly think this is completely unacceptable. Is this how new clients get handle at Vodacom?</p>