Poor service for fibre installation.

I have since placed an order with your company for Fibre, in an interim we are using LTE which we were told as soon as the area is live we will be connected.

The infrastructure was done by MetroFibre and they have informed me that the area has been live for some time now.

Numerous calls have been made to *** to follow up on my installation as MetroFibre have concluded theirs.

Every time I get the same answer that the matter has been escalated but nothing or no one call us to do the final installation.

The following SR were logged. SR *** , SR *** , SR ***.

Unfortunately with many other follow ups no ref number was given to me.

May you please assist in this matter as I really am inconvenienced and don’t want to go to the other service provider.