POOR Service for Contract Upgrade

<p>I've been with Vodacom for more than 10 years and have been loyal because of good service and best coverage. But this is the last straw. Their service REALLY SUCKS in 2016. This is my second attempt at upgrading... both times was an epic fail. The fisrt attempt they delivered the device without the extra gadget I was promised via the online upgrade process. Their reason: They don't have any more stock... and they not going get stock any time soon.</p> <p>The 2nd attempt I tried the telephonic upgrade. Thought speaking to a REAL person would be better BUT then they only delivered the SIM and no Device... OMW. According to their system I never requested a Device... It was a Sim-Only upgrade. I gave them the time and date and Sales consultant name should they wish to listen to the recording. After numerous call and time wasting I finally spoke to someone who promised to esclate an do an upgrade reversal. 3 days later I recieved an SMS saying that the Request is resolved an closed.</p> <p>I went to the vodacom shop this weekend hoping to get my new phone in store... and found that this Upgrade has still not been Reversed... I phoned them from the store and they promised to sort it out by monday...</p> <p>Today (Monday) I phone them again, and guess what... I get the same story... they will try and sort it out... I need to give them another 48hrs... Sickening.</p>