Poor service for Cancellation and Dealing with ***

I am utterly disgusted in the service of Vodacom and their stores - Contacting cancellations is a huge problem. it took me all of 3 weeks to get assistance. Eventually when I got through to *** to cancel my *** contract I received and email and an SMS on 6 Feb 2024 - However no other communication to confirm that this is completed. I gave more than a months notice and I want no deductions for this number. Your Tobi option is also terrible - Who wants to deal with a machine - your cancellations also does not answer - You need to re look at your IVR and process of cancellations better. If this is not sorted by end of business today, I am taking the matter to the ombudsman. Rodney *** (my contact number)