1 reviews | Active since Feb 2014
POOR SERVICE FOR A MONTH
<p>I am currently not satisfied with the service that i received from VODACOM it is now a month since i haven't even received help, i called numerous times but no one came back to assist me their consultants are *********** each and every time when i call they give me different stories and advices.</p> <p>I app**** for an upgrade on the first week of August and i waited for delivery and the person who assisted me didn't capture the correct address , i called to find out what is happening and they told me that my phone was returned back to the warehouse because of the address, and they promised to sort it out ,the following day i called to find out and another consult and told me that the contract must be reversed and since then i have been calling and consultants have been telling me that they will reverse the old contract so that i can re-apply since then i called them and no one is assisting me I am given different stories and promises of assisting me and calling me back , but i am not getting the good service from VODACOM i am not happy because i am the one that calls to find out what is happening no one is willing to assist me i am NOT HAPPY WITH THE POOR SERVICE I RECEIVED FROM VODACOM CURRENTLY I DON'T THINK I CAN RECCOMEND IT TO ANYONE DUE TO INCOMPETENCY AND LACK OF GOOD SERVICES TO THEIR CLIENTS.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still not getting any assistance from you guys all your contact centre agents are not professional in this matter i am frustrated with VODACOM since my complain i received a call from your contact centre agent who promised to assist me but she told me your system are down and she will call immediately when things are back to normal i have been calling since and all of them are rude when i call and they tell me that they will do a reversal which will take 24 to 48 hours and will also receive an sms, but since then i haven't received any assistance ,i am even thinking of porting to another network that will cater for my interest and treat me well as a customer cause currently vodavom serive to the customers is very poor i am not happy at all, i am always calling and doing follow ups but no one from your side is taking an initiative to assist and resolve my issue.It is 2 Months now and i haven't received any help from you guys are you discriminating against your customers or what cause it is really frustrating i don't want to lie i have been complaining but no one is willing to assist and listen to me.YOUR SERVICE IS VERY POOR I WONT RECOMMEND VODACOM TO ANYONE AT THIS MOMENT WITH YOUR POOR SERVICE.
I am still not getting any assistance from you guys all your contact centre agents are not professional in this matter i am frustrated with VODACOM since my complain i received a call from your contact centre agent who promised to assist me but she told me your system are down and she will call immediately when things are back to normal i have been calling since and all of them are rude when i call and they tell me that they will do a reversal which will take 24 to 48 hours and will also receive an sms, but since then i haven't received any assistance ,i am even thinking of porting to another network that will cater for my interest and treat me well as a customer cause currently vodavom serive to the customers is very poor i am not happy at all, i am always calling and doing follow ups but no one from your side is taking an initiative to assist and resolve my issue.It is 2 Months now and i haven't received any help from you guys are you discriminating against your customers or what cause it is really frustrating i don't want to lie i have been complaining but no one is willing to assist and listen to me.YOUR SERVICE IS VERY POOR I WONT RECOMMEND VODACOM TO ANYONE AT THIS MOMENT WITH YOUR POOR SERVICE.