POOR SERVICE - Follow up review

I have logged a query with vodacom on the 06 April 2025 regarding my fibre relocation, I then wrote a review on hello Peter on the 12 April. Vodacom person contacted me on 13 April. Everyday, even this morning when I call vodacom since the 29 April I've been told the same story that my query is setup for activation within 48hrs and that it has been escalated to various teamleaders but nothing is changing from that status and I still have no internet. The frustrating part is that I have been asking the customer service staff to transfer my call to their teamleaders and they all refuse to do that. How can a big entity like vodacom have such a poor escalation protocol, and poor service.