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quentin T
1 reviews | Active since Sept 2020
08 Sept 2020, 11:11
Poor service - Fibre
Last week Wednesday my fibre stopped working after 2 months with no issues. I logged a call SR*** and since then no response. The only response I received was that it was with the Nokia team but then moved back to a gentlemen with the name Elroy at vodacom. Good luck tracking him done. Very poor service and the worst is that the poor front line call center consultants cant provide feedback. Faith Lottering and Cher Adams you are superstars just a shame the rest of the team at vodacom dont share your passion. You would think now that more people WFH vodacom would up their game.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Sept 2020, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2020, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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quentin T's updateReviewer Update
08 Sept 2020, 14:03Sad that I had to do a Hello Peter complaint to get a response from Vodacom guess that's why they have a -84 net promoter score. The Nokia team contacted me and I mentioned that they will come and see me at 8:30am tomorrow, will provide feedback after that again if they did turn up and if it was sorted out. Still would like to know if I am going to reimbursed for the 12GB I had to use on my phone during this time.......
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quentin T's update08 Sept 2020, 14:03
Reviewer Update
Sad that I had to do a Hello Peter complaint to get a response from Vodacom guess that's why they have a -84 net promoter score. The Nokia team contacted me and I mentioned that they will come and see me at 8:30am tomorrow, will provide feedback after that again if they did turn up and if it was sorted out. Still would like to know if I am going to reimbursed for the 12GB I had to use on my phone during this time.......
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quentin T's updateReviewer Update
15 Sept 2020, 09:06No response on the data that I had to use due to the poor service...... No mention of reimbur*****t
Nokia team (the people that came to look at the router) even confirmed it took vodacom 5 days to log the call with them.
Nokia team (the people that came to look at the router) even confirmed it took vodacom 5 days to log the call with them.
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quentin T's update15 Sept 2020, 09:06
Reviewer Update
No response on the data that I had to use due to the poor service...... No mention of reimbur*****t
Nokia team (the people that came to look at the router) even confirmed it took vodacom 5 days to log the call with them.
Nokia team (the people that came to look at the router) even confirmed it took vodacom 5 days to log the call with them.