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Nduduzo M

1 reviews | Active since Oct 2022

18 Oct 2022, 13:16

Poor Service- Fiber Relocation

I Have been requesting Vodacom to move my fiber line, initial request was logged on the 20th of September and Router was delivered within 5 weeks, to date they have not released the old line and installed the new line citing the initial request was done incorrectly.

This is very frustrating as I have 2 lines that I am unable to use ... being told to wait with no estimated time to resolve this request.

I have been calling Vodacom almost on a daily basis with no resolution

Here is the reference for the original request: S*** My Contact: N.I Mjwara *** or ***

0
Replies (4)
Vodacom
Vodacom's reply18 Oct 2022, 13:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Oct 2022, 18:46
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records shows you have been in contact with our Social Media Team today and busy assisting with your query.  Regards  Consumer Website Team 

Best regards,

NM
Nduduzo M's update21 Oct 2022, 13:35
Reviewer Update
Hi,

I have been following up with your Fibre contact centre *** every day and to date have not received any assistance.

my relocation request was initially logged on 20th September 2022 and over a month this has not been actioned . i have been adviced by your ineefecient team the original request was logged incorrectly to the wrong ISP ( Vuma) instead of Open Serve , which has caused this delay .

This is not my problem but your *********** agents and need this rectified ASAP as I have ran out of patience .

her are my refference numbers
SO***
SR***

please urgently call me back on ***
NM
Nduduzo M's update24 Oct 2022, 08:34
Reviewer Update
Hi,

I have been following up with your Fibre contact centre ********** every day and to date have not received any assistance.

my relocation request was initially logged on 20th September 2022 and over a month this has not been actioned . i have been adviced by your ineefecient team the original request was logged incorrectly to the wrong ISP ( Vuma) instead of Open Serve , which has caused this delay .

This is not my problem but your *********** agents and need this rectified ASAP as I have ran out of patience .

her are my refference numbers
SO**********23
SR**********19

please urgently call me back on ***