Poor service

I am constantly having issues with staff and same complaint queries that just do not get resolved and I made liable with constant costs to me and longtime wasting with no resolution. Almost a month trying for vodacom to assist and resolve queries a complaint. Don’t get to top Management to handle the query even the supervisors that are working in accounts department at century city (capetown) building, I went there physically 3 times with no success of getting them. Receptionist will tell that they are at mosque (muslim church) during working hours... its as this company only has entry employees running the company and do as they please. Owners and decision makers don’t exist at all. So fed-up as I have been a loyal client since vodacom started out in SA. How am I ever going to get joy out of this company. Yet when pmt is required they are first in line yet when queries com up and need to be resolved everyone is dead and nobody can or knows how to assist. Need someone in charge to phone me asap and sort me out once and for all for all my losses and cost I have accured from Vodacom not doing their work they get paid to for!!!! What’s worst, I even have reference numbers but still they don’t get back to me, I blive it must be easy if you have ref # already… very disappointed with vodacom shame  Vodacom, please reverse my money back.