HV
Hannes V
1 reviews | Active since Feb 2010
15 Dec 2020, 13:56
Poor service
I have a dispute that Vodacom refuses to address. A random 5 Gig promo gets added to my account without my consent and Vodacom refuses to acknowledge that there is a problem.
I dispute the fact that I have activated this service. This has happened twice now.
Your customer service is poor. For reference, this was the last person I dealt with :
Precious Taseni Supervisor Customer Care
She has assured me that I will not be refunded as this was due to my own incompetence.
Can Vodacom prove to me how and where this was activated - including the device and exact date and time.
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Replies (2)
Vodacom's replyOfficial
15 Dec 2020, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2020, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HV
Hannes V's updateReviewer Update
15 Dec 2020, 18:20Wow. It's like a bot just giving you the same responses over and over. I did not make those purchases - neither the first time or second time.
As requested previously, share the evidence of both activations: Exact date and time, method and device.
As requested previously, share the evidence of both activations: Exact date and time, method and device.
HV
Hannes V's update15 Dec 2020, 18:20
Reviewer Update
Wow. It's like a bot just giving you the same responses over and over. I did not make those purchases - neither the first time or second time.
As requested previously, share the evidence of both activations: Exact date and time, method and device.
As requested previously, share the evidence of both activations: Exact date and time, method and device.