SR
Sasavona R
1 reviews | Active since Nov 2021
03 Aug 2023, 12:13
Poor service
We have not been having internet connection on the Fibre since Tuesday 3 O'CLOCK in the morning, I contacted their call center many times but there is no help. My son's doing CAT in grade 10 and he needs internet to do his work. This is really frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Aug 2023, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2023, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SR
Sasavona R's updateReviewer Update
04 Aug 2023, 11:18Vodacom responded the same day and restored the service, however they need to improve on giving clients information if they are encountering problems in their services, we need not have to call and be send from pillar to post.
Their quick response was very good,
Thanks
Their quick response was very good,
Thanks
SR
Sasavona R's update04 Aug 2023, 11:18
Reviewer Update
Vodacom responded the same day and restored the service, however they need to improve on giving clients information if they are encountering problems in their services, we need not have to call and be send from pillar to post.
Their quick response was very good,
Thanks
Their quick response was very good,
Thanks