HP
Heinrich P
1 reviews | Active since Sept 2024
26 Sept 2024, 15:42
Poor service
I was called and called and eventually answered the call and accepted the sim only contact . Waited for them to call me and now i cant reach them because the whole online helo or call senter has been replaced by a useless ai "tobi" that doesn't really help. I selected the number given to my issues and the only response this thing has is are you satisfied with our help .... I am going to loose my ****
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Sept 2024, 08:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2024, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HP
Heinrich P's updateReviewer Update
01 Oct 2024, 14:49I would like to thank the kind person who called me this morning and assisting me in every way he could!! I am truly satisfied with it beong sorted and now i have my answer i was looking for.
Thank you and thanks for not loosing your cool with me i know i was n hars customer in the start but you handled it verry well !! Give that guy a pay increase !!
Thank you and thanks for not loosing your cool with me i know i was n hars customer in the start but you handled it verry well !! Give that guy a pay increase !!
HP
Heinrich P's update01 Oct 2024, 14:49
Reviewer Update
I would like to thank the kind person who called me this morning and assisting me in every way he could!! I am truly satisfied with it beong sorted and now i have my answer i was looking for.
Thank you and thanks for not loosing your cool with me i know i was n hars customer in the start but you handled it verry well !! Give that guy a pay increase !!
Thank you and thanks for not loosing your cool with me i know i was n hars customer in the start but you handled it verry well !! Give that guy a pay increase !!