RM
Rendani M
1 reviews | Active since May 2017
07 Sept 2026, 09:30
Poor Service
I have had the worst service ever with vodacom, fibre issue that takes over 3 weeks, when you call they lie to your face giving false hope. I don’t understand why an issue can run for 3 weeks without clear root cause whereas they are collecting premiums every month
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Sept 2026, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2026, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rendani M's updateReviewer Update
07 Sept 2026, 10:55Thanks for the response, However I have been alway promised a call but i am the one who always call for feedback and when i call it's as if it's a new issue.
I hope to see the call and You can imagine the frustration.
I hope to see the call and You can imagine the frustration.
RM
Rendani M's update07 Sept 2026, 10:55
Reviewer Update
Thanks for the response, However I have been alway promised a call but i am the one who always call for feedback and when i call it's as if it's a new issue.
I hope to see the call and You can imagine the frustration.
I hope to see the call and You can imagine the frustration.
RM
Rendani M's updateReviewer Update
09 Sept 2026, 11:33The call was made in response to my fibre complaint, with a promise of frequent updates. However, no progress has been communicated. The issue remains stuck in approval, and we are now approaching the fourth week without any resolution.
I continue to follow up, and each time I’m left holding for over 30 minutes. It’s clear my issue isn’t being treated as critical, despite your stated resolution time of 72 hours.
I’m now in the third week with no meaningful progress to show for it.I am extremely disappointed in the service. The credit offered does not offset the inconvenience, especially since essential activities hinge on this connection. At this point, once my contract ends, I will switch to an alternative provider the moment one
I continue to follow up, and each time I’m left holding for over 30 minutes. It’s clear my issue isn’t being treated as critical, despite your stated resolution time of 72 hours.
I’m now in the third week with no meaningful progress to show for it.I am extremely disappointed in the service. The credit offered does not offset the inconvenience, especially since essential activities hinge on this connection. At this point, once my contract ends, I will switch to an alternative provider the moment one
RM
Rendani M's update09 Sept 2026, 11:33
Reviewer Update
The call was made in response to my fibre complaint, with a promise of frequent updates. However, no progress has been communicated. The issue remains stuck in approval, and we are now approaching the fourth week without any resolution.
I continue to follow up, and each time I’m left holding for over 30 minutes. It’s clear my issue isn’t being treated as critical, despite your stated resolution time of 72 hours.
I’m now in the third week with no meaningful progress to show for it.I am extremely disappointed in the service. The credit offered does not offset the inconvenience, especially since essential activities hinge on this connection. At this point, once my contract ends, I will switch to an alternative provider the moment one
I continue to follow up, and each time I’m left holding for over 30 minutes. It’s clear my issue isn’t being treated as critical, despite your stated resolution time of 72 hours.
I’m now in the third week with no meaningful progress to show for it.I am extremely disappointed in the service. The credit offered does not offset the inconvenience, especially since essential activities hinge on this connection. At this point, once my contract ends, I will switch to an alternative provider the moment one
RM
Rendani M's updateReviewer Update
12 Sept 2026, 11:16Thank you for repairing the fibre, the resolution is appreciated. However, the repair fell far outside the promised 48‑hour response time.
The fault remained unresolved for two weeks and only progressed once I lodged a complaint, after which it was completed in five days. This should not be the standard.
I encourage the team to honour the 48‑hour turnaround going forward so customers don’t have to escalate issues just to receive assistance.
The fault remained unresolved for two weeks and only progressed once I lodged a complaint, after which it was completed in five days. This should not be the standard.
I encourage the team to honour the 48‑hour turnaround going forward so customers don’t have to escalate issues just to receive assistance.
RM
Rendani M's update12 Sept 2026, 11:16
Reviewer Update
Thank you for repairing the fibre, the resolution is appreciated. However, the repair fell far outside the promised 48‑hour response time.
The fault remained unresolved for two weeks and only progressed once I lodged a complaint, after which it was completed in five days. This should not be the standard.
I encourage the team to honour the 48‑hour turnaround going forward so customers don’t have to escalate issues just to receive assistance.
The fault remained unresolved for two weeks and only progressed once I lodged a complaint, after which it was completed in five days. This should not be the standard.
I encourage the team to honour the 48‑hour turnaround going forward so customers don’t have to escalate issues just to receive assistance.