Poor service & faulty system

<p>Hi,</p> <p>Today I called to check why my balance was what it was. </p> <p>I called the Customer Care number FOUR times and every time as I started the lengthy choice of option buttons, I was cut off! </p> <p>On my fifth call and second time going through voice authentication I finally got to speak to a human. I told her about being cut off and she just remained totally silent. Didn't even acknowledge my comment. Very empathetic and customer care focused! Then when she did try and help me, she said her system was slow. Eventually she said she would transfer me to someone else to help me. Aaaaagh. </p> <p>I then held on for this next person till the line eventually was cut. </p> <p>Do after all this, I still haven't received help!</p> <p>So much for being a RED PREMIUM customer!!!</p>