WP
Werner P
1 reviews | Active since Jun 2011
02 Mar 2021, 18:29
Poor service
I have logged a service request via your app to move my router on 02/02/2021. So far the only communication I had from your side was an email that you have recieved my service request. On the 24th I called the technical department, and was told that I had to fill in a form. They emailed the form wich I then completed and immediately sent back. Since then I have not heard a thing from your side. I don't really know what the app is for, because it's obviously useless. I am stuck without fibre, and as I understand I have to sign a new contract to move the router, so I will sign up with someone else as you don't look after your clients.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2021, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WP
Werner P's updateReviewer Update
09 Mar 2021, 08:52Good day. Pathetic service. Nobody contacted me. Still no fibre.
WP
Werner P's update09 Mar 2021, 08:52
Reviewer Update
Good day. Pathetic service. Nobody contacted me. Still no fibre.
WP
Werner P's updateReviewer Update
09 Mar 2021, 08:57Pathetic service. Nobody contacted me. I am the one making all the calls and hearing different stories from different people. Still no fibre. Everything is here. 3 green lights on my router, so it's a matter of sending a request to vumatel. Unfortunately vumatel doesn't take orders from the public, so do your work Vodacom and stop being so pathetic.
WP
Werner P's update09 Mar 2021, 08:57
Reviewer Update
Pathetic service. Nobody contacted me. I am the one making all the calls and hearing different stories from different people. Still no fibre. Everything is here. 3 green lights on my router, so it's a matter of sending a request to vumatel. Unfortunately vumatel doesn't take orders from the public, so do your work Vodacom and stop being so pathetic.