Poor service

I am extremely disappointed and frustrated with Vodacom’s handling of contract-related issues. I have tried countless times to get assistance, and every single time I am pushed from pillar to post with no resolution in sight. There is absolutely no urgency from your agents, no proper escalation process, and certainly no accountability.

Despite clearly expressing my frustration during calls, my issues are never escalated. It’s as if the agents are trained to pacify customers and then drop the ball completely. It’s exhausting and disrespectful.

What’s even worse is that I was previously assisted by an agent who assured me that I would have power of attorney linked to the account so that I could easily call in and manage contract-related matters. But when I called back just as instructed, I was once again met with confusion, delays, and being transferred from one department to another. Not a single agent seemed to know what I was talking about, and no one cared to actually help me or investigate further. It’s as if my time means nothing to Vodacom.

I waste my airtime calling repeatedly for help that never arrives. No one calls back. No one follows up. It’s not just unprofessional, it’s unacceptable.

I have tried to give Vodacom the benefit of the doubt, but your service has shown me time and again that customers are not valued. Your internal systems are clearly broken, your staff is poorly trained on handling contract-related support, and there is no consistency in what your agents tell customers.

Until there is a complete overhaul in how customer issues—especially contract-related are handled, I will never recommend Vodacom to anyone. Your service has not only wasted my time and money but has caused unnecessary stress and inconvenience. I expected better from a major telecommunications provider, and you have failed repeatedly.

I strongly urge Vodacom to take this seriously and get someone competent to contact me directly and resolve this matter properly. Enough is enough.