MM
Milly M
1 reviews | Active since Feb 2019
05 Nov 2025, 13:22
Poor service
I made a request to Vodacom Fibre to cancel my Fibre contract and I'm prepared to pay all the fees but they keep dragging the matter ,3 days later I still haven't received the formal quote to cancel ,as my case still need to be assigned to someone and the consultants keep convincing to get another contract ,and as a form or relocating my Fibre
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Nov 2025, 13:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2025, 13:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Milly M's updateReviewer Update
07 Nov 2025, 04:08Vodacom how do you contact me at 21 h30 at night and go on to write me a message saying you contacted me and I didn't respond. Again I paid R3900 to cancel a contract on Wednesday,and I was told it takes 48 hours knowing very well on your side you want me to pay the bill again for that contract this month , seriously your network is good but you bully us as customers because I paid for all the penalties as a customer but you are still trying to get more money from me. Another thing is the Fibre contract I want to cancel is has not been use for 5 months due to relocation but you still want me to pay for something I'm not using like really ,is that how you treat customers ,this definitely not fair ,all I want is to cancel two contracts from Vodacom and remain with 2 but I'm being treat unfairly ,this is wrong
MM
Milly M's update07 Nov 2025, 04:08
Reviewer Update
Vodacom how do you contact me at 21 h30 at night and go on to write me a message saying you contacted me and I didn't respond. Again I paid R3900 to cancel a contract on Wednesday,and I was told it takes 48 hours knowing very well on your side you want me to pay the bill again for that contract this month , seriously your network is good but you bully us as customers because I paid for all the penalties as a customer but you are still trying to get more money from me. Another thing is the Fibre contract I want to cancel is has not been use for 5 months due to relocation but you still want me to pay for something I'm not using like really ,is that how you treat customers ,this definitely not fair ,all I want is to cancel two contracts from Vodacom and remain with 2 but I'm being treat unfairly ,this is wrong
MM
Milly M's updateReviewer Update
07 Nov 2025, 04:12If I fail to pay for this bill this month because of the money I already spend trying to cancel a contract ,Vodacom will want to terminate my services and mess up my credit. Seriously this is not fair ,I feel bul**** and your consultants are rude and condescending, forcing us to take more contracts instead of addressing the matter at hand.
MM
Milly M's update07 Nov 2025, 04:12
Reviewer Update
If I fail to pay for this bill this month because of the money I already spend trying to cancel a contract ,Vodacom will want to terminate my services and mess up my credit. Seriously this is not fair ,I feel bul**** and your consultants are rude and condescending, forcing us to take more contracts instead of addressing the matter at hand.