Poor Service

If I could've given less I would do just that. I Upgraded my contract online in November 2019 after receiving notification that I am able to upgrade. All was well until I received my bill in December 2019. To my surprise I am charged dual handset installment. Upon my Inquiry to customer care I am informed that for the duration of the previous contract I Will be paying dual handset installments. I can understand why and how. my problem is that surely they should disclose that kind of information when you do the upgrade. If i knew this was the case I would have waited for my contract to end before doing the upgrade. As per the agent this information is only discussed if you do a telephonic upgrade and not if you upgrade online. But you receive a call from Confirmation Department to confirm the upgrade request. I logged a compliant with the Online Support team as per instruction. But yet again my Complaint to the online support team has now been closed even though I received NO feedback from them. Being a Loyal customer for year I feel I am at lease owed that much.