BG
Boniswa G
1 reviews | Active since Jul 2018
09 Sept 2022, 11:49
Poor service
You guys have lost me as a customer. I'm being transferred from one consultant to another and I'm not getting the issue resolved. I'm disputing insurance added to my account that I didn't give consent to. My account is in arrears and you've suspended my line, I cannot make calls. I'm going to throw this sim card and go to another service provider. I don't want anything to do you with your ****ty service
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2022, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
Vodacom's reply09 Sept 2022, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
Vodacom's replyOfficial
09 Sept 2022, 16:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you were in contact with our Social Media Team and they have escalated the matter to the relevant team. We have asked the team to do a follow up on this and revert back with feedback/resolution.
Regards
Consumer Website Team
Vodacom's reply09 Sept 2022, 16:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you were in contact with our Social Media Team and they have escalated the matter to the relevant team. We have asked the team to do a follow up on this and revert back with feedback/resolution.
Regards
Consumer Website Team
BG
Boniswa G's updateReviewer Update
13 Oct 2022, 11:01My dispute hasn't been resolved to date, a month later. When I request feedback I'm told it will be provided soon. Can I please get my R400 refund, no excuses. I am also struggling to port, not sure if you're doing it deliberately. I don't want anything to do with Vodacom
BG
Boniswa G's update13 Oct 2022, 11:01
Reviewer Update
My dispute hasn't been resolved to date, a month later. When I request feedback I'm told it will be provided soon. Can I please get my R400 refund, no excuses. I am also struggling to port, not sure if you're doing it deliberately. I don't want anything to do with Vodacom