TS
Theo S
1 reviews | Active since Jan 2020
06 Jan 2025, 09:53
Poor service
My fiber connection has been down since December 24, 2024. I've contacted Vodacom multiple times, and they keep claiming to escalate the issue. My household heavily relies on this fiber service, yet no technician has been assigned to my case, despite the service request being logged on December 25. I've spent more than my monthly subscription cost purchasing mobile data, which has been frustrating. Vodacom's service has proven to be highly unreliable.
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Vodacom's replyOfficial
06 Jan 2025, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2025, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team